Getting started

What is Italia Delight?

Italia Delight is the place where the best Italian food & wine Experts meet and share their knowledge with food & wine lovers from around the world. We select our Experts with great care and attention, particularly with regard to their craftsmanship and hospitality.

How does it work?

Are you a food & wine lover or a traveller? Search for an experience by location or product (e.g. Turin or wine), browse food & wine activities with our Experts and select your favourite experience. Book a date and pay safely on the website.
Do not worry! You will receive a 100% refund if the Expert does not confirm your reservation.

Are you an Italian food & wine Expert? Share your passion for Italian food & wine with travellers from around the world! Tell us more about your work by email: info@italiadelight.ita. We will review your application and get back to you as soon as possible.
Create authentic food & wine experiences (visits, tastings, workshops in your farm, cooking classes, other activities including overnight stay, etc.). As an Expert, you can manage program, price per person and dates of your own experiences.

How can I register?

If you are a traveller, sign in with your email or Facebook. It is free!
Registration for Experts is subject to approval by our team. Please, send a request by email: info@italiadelight.it.

How do I contact Italia Delight?

You can contact our Customer Service at any time by sending an email to support@italiadelight.it. If you prefer, you can also contact us by phone at the following number: + 39 327 6307 404 and via Livechat (Monday-Saturday, 9:00 a.m. – 6:30 p.m. Italian time).

Food & Wine Experiences

What is a food & wine experience?

Visit: guided tour with the Expert, who will welcome you and introduce you to his work. You will learn the secrets, craft techniques and history of his products. He will share this ancient knowledge that makes Italian food & wine culture so unique. The visit can be combined with a tasting.

Workshop: during this experience, our food & wine Expert will make you develop your skills. You will expand your knowledge and share his passion, his culture, his will to represent his own territory. It will be a unique holiday experience.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

Who can be a food & wine Expert?

Visit: guided tour with the Expert, who will welcome you and introduce you to his work. You will learn the secrets, craft techniques and history of his products. He will share this ancient knowledge that makes Italian food & wine culture so unique. The visit can be combined with a tasting.

Italia Delight is open to all Italian food & wine professionals – farms, olive oil mills, breweries, wineries, pastry chefs and ice-cream makers, food processing companies, workshops, sommeliers and other professional tasters.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

How do we select our Experts?

Craftsmanship and hospitality are of great value to us.

Our criteria for selection:

  • Originality: the experience must be original and interesting.
  • Quality: the experience must be well structured.
  • Territory:the experience must be an expression of local territories and typical productions, encouraging their sustainable development.
  • Hospitality:the experience must be an expression of hospitality, introducing visitors to the beauty and history of a territory.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

What is a food & wine experience?

Visit: guided tour with the Expert, who will welcome you and introduce you to his work. You will learn the secrets, craft techniques and history of his products. He will share this ancient knowledge that makes Italian food & wine culture so unique. The visit can be combined with a tasting.

Workshop: during this experience, our food & wine Expert will make you develop your skills. You will expand your knowledge and share his passion, his culture, his will to represent his own territory. It will be a unique holiday experience.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

Booking an experience

How do I book an experience?

Visit: guided tour with the Expert, who will welcome you and introduce you to his work. You will learn the secrets, craft techniques and history of his products. He will share this ancient knowledge that makes Italian food & wine culture so unique. The visit can be combined with a tasting.

Travellers search for an experience by location or product, select their favourite experience and submit a reservation request easily and securely on the website.

Experts have 24 hours from the time a request is made (excluding weekends) to accept or decline it. If the Expert declines the request or does not respond within 24 hours, your request will be cancelled and you will get a full refund.

If the reservation request is accepted, the traveller will receive an email notification from Italia Delight with all details of the reservation and the Expert’s contact information.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

Why should I confirm reservations within 24 hours?

In order to offer an efficient and high-quality service, Experts should give travellers an immediate response to their reservation request.

For that reason, Experts have 24 hours to accept or decline a reservation request. At weekends, this time is suspended until next Monday. Therefore, if a reservation request is submitted at 03.00 p.m. on Friday, the Expert will have until next Monday at 03.00 p.m. to reply before the request expires. If the Expert declines the request or does not respond within that time, the traveller will get a full refund.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

Can I buy an experience as a gift?

Yes, you can choose an experience or buy a gift card.

Give as a gift: search for the experience, click the “Give as a gift” button, add a personal touch to your present.

Gift card: simply select the amount of your gift card and the person who receives it will choose an activity among visits, workshops and escapes.

The gift card is a voucher containing a numerical code that you can use on www.italiadelight.it to book experiences. During the purchase process, you can decide to send the gift via email to your recipient or to your email address. The gift card contains a numeric code that must be used while booking an experience.

  • the gift card cannot be combined with other cards or promotions.
  • the gift card can be used on one or more purchases.
  • the gift card is not personal and is transferable.
  • the gift card is valid for 12 months from the date of purchase.
  • failure to use the gift card by the due date will not give you the right to get a refund, a replacement prize or any other type of compensation.
  • the gift card cannot be redeemed in exchange for cash or returned for a cash refund.
  • in case of theft or loss, you will not have any reimbursement from Italia Delight.
  • payments of a higher amount than the code can be made by credit card or PayPal.
  • please, read our Terms and Conditions on the website www.italiadelight.it.

Payment

What methods of payment does Italia Delight accept?

Travellers can pay their experiences through PayPal, using their debit/credit cards or their PayPal account.

Remember that PayPal can be used without creating a new account: you can simply enter your card information and finalize your purchase. Payments with American Express cards are only available through the aforesaid procedure.

I am Expert: how do payments work?

Italia Delight will transfer to your account the price that you have set for your experience (Price of Experience), withholding our Expert’s fee. The money will be released to your payment method: your PayPal account or bank account. The time it takes for the money to arrive in your account depends on your payment method.

We will release your payment about 24 hours after the end of your experience.

At the end of the experience or by email afterwards, Experts should give travellers a payment receipt based on the price that they have set for the experience. Italia Delight will send the traveller a receipt for the fee that we charge him/her.ne your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

Cancelling a reservation

Cancelling a reservation

If the traveller decides to cancel the reservation:

  • From 0 to 48 hours before the experience starts, he/she will receive a 0% refund;
  • From 48 hours to 7 days before the experience starts, he/she will receive a 50% refund net of our fee;
  • Over 7 days before the experience starts, he/she will receive a 100% refund net of our fee.

Help

How do I edit my information about an experience?

Send an email to support@italiadelight.it specifying the information that you want to edit.
Italia Delight will notify the Expert that the information has been updated..

What should I do if I have a problem during an experience?

If the traveller does not cancel and does not show up for the experience, he/she will not receive any refund and the price paid by the traveller will be transferred to the Expert’s account.

If the Expert does not cancel and does not show up for the experience, the traveller will receive a full refund.

We work every day to prevent travellers and Experts from having negative experiences. However, considering that problems and bad experiences are a possibility, we provide a customer service team to help our users. You can contact us at any time by sending an email to support@italiadelight.it . If you prefer, you can also contact us by phone at + 39 327 6307 404 and via Livechat (Monday-Friday, 09:00 a.m. – 06:00 p.m Italian time).

What happens if someone is injured during an experience?

Our selection does not include dangerous experiences.

That said, Experts create and host their own experiences. Experts are therefore responsible for what happens to travellers during their experiences.

We suggest that travellers should choose experiences according to their attitudes and health condition.

Reviews

Why should I write a review?

We take into consideration every feedback.

Italia Delight is a marketplace: your reviews, on the one hand, will help travellers to choose their favourite experiences, on the other hand they will reward our best Experts.

Negative comments will be a spur to improve our service.

If you need more information, please read our Terms and Conditions.