FAQS

Getting started

What is Italia Delight?

Italia Delight is the place where the best Italian food & wine Experts meet and share their knowledge with food & wine lovers from around the world. We select our professionals and companies with great care and attention, particularly with regard to their craftsmanship and hospitality.

How does it work?

Are you a food & wine lover or a traveller? Search for an experience by location or product (e.g. Turin or wine), browse food & wine activities with our Experts and select your favourite experience. Book a date and pay safely on the website. Do not worry! You will receive a 100% refund if the Expert does not confirm your reservation.


Are you an Italian food & wine Expert? Share your passion for Italian food & wine with travellers from around the world! Tell us more about your work by email: info@italidelight.it. We will review your application and get back to you as soon as possible. Create authentic food & wine experiences (visits, tastings, workshops in your farm, cooking classes, other activities including overnight stay, etc.). As an Expert, you can manage programme, price per person and dates of your own experiences.

How can I register?

If you are a traveller, sign in with your email. It is free!

Registration for Experts is subject to approval by our team. Please, send a request by email: info@italiadelight.it

How do I contact Italia Delight?

You can contact our Customer Service at any time by sending an email to support@italiadelight.it. If you prefer, you can also contact us by phone at the following number: + 39 327 6307404 and via Whatsapp (Monday-Friday, 9:00 a.m. – 6:00 p.m., Italian time).

Why should I write a review?

We take into consideration every feedback.

Italia Delight is a marketplace: your reviews, on the one hand, will help travellers to choose their favourite experiences, on the other hand they will reward our best Experts.

Negative comments will be a spur to improve our service.

Food & Wine Experiences

What is a food & wine experience?

Visit: guided tour with the Expert, who will welcome you and introduce you to his work. You will learn the secrets, craft techniques and history of his products. He will share this ancient knowledge that makes Italian food & wine culture so unique. The visit can be combined with a tasting.

Workshop: during this experience, our food & wine Expert will make you develop your skills. You will expand your knowledge and share his passion, his culture, his will to represent his own territory. It will be a unique holiday experience.

Escape: an experience that will refine your taste, will lead you to the discovery of a territory, will involve you in unusual activities with our Experts. You will enjoy a unique and immersive experience in the Italian food & wine culture.

Special: experience conceived and carried out by the Food Ambassadors and Media Partners of Italia Delight. It is carefully selected by our team to offer you itineraries that combine food & wine with local activities such as food tours, cultural tours, cooking classes, workshops and much more.

Who can be an Expert?

Italia Delight is open to all Italian food & wine professionals and companies: farms, olive oil mills, breweries, wineries, pastry chefs and ice-cream makers, food processing companies, workshops and craft shops, sommeliers and other professional tasters.

Italia Delight also selects the best Italian tour operators and travel agencies as Local Experts to offer travellers food & wine experiences or “hybrid” experiences, combining food and wine with other local activities (excursions, guided visits to museums and places of interest, nature sports or spa activities, overnight stays, etc.). Local Experts also provide tailor-made experiences and activities.

How do we select our Experts?

Craftsmanship and hospitality are of great value to us.

Our criteria for selection:

  • Originality: the experience must be original and interesting.
  • Quality: the experience must be well structured.
  • Territory:the experience must be an expression of local territories and typical productions, encouraging their sustainable development.
  • Hospitality:the experience must be an expression of hospitality, introducing visitors to the beauty and history of a territory.

Who sets the price for experiences?

Experts are free to set the price for their experiences. Italia Delight does not interfere in that decision.

Booking an experience

How do I book an experience?

Travellers search for an experience by location or product, select their favourite experience and submit a reservation request easily and securely on the website.

Experts have 24 hours from the time a request is made (excluding weekends) to accept or decline it. If the Expert declines the request or does not respond within 24 hours, your request will be cancelled and you will get a full refund.

If the reservation request is accepted, the traveller will receive an email notification from Italia Delight with all details of the reservation and the Expert’s contact information.

Why should I confirm reservations within 24 hours?

In order to offer an efficient and high-quality service, Experts should give travellers an immediate response to their reservation request.

For that reason, Experts have 24 hours to accept or decline a reservation request. At weekends, this time is suspended until next Monday. Therefore, if a reservation request is submitted at 3.00 p.m. on Friday, the Expert will have until next Monday at 3.00 p.m. to reply before the request expires. If the Expert declines the request or does not respond within that time, the traveller will get a full refund.

Payment

What methods of payment does Italia Delight accept?

Travellers can pay their experiences through the Stripe platform, using credit or debit cards such as Visa, Mastercard, American Express or other payment methods accepted by the platform itself.

Your payment is safe! We use an internationally recognised and completely secure online payments platform: Stripe protects you from fraud and unauthorised transactions by encrypting your payment information.

I am Expert: how do payments work?

Italia Delight will transfer to your bank account the price that you have set for your experience (Price of Experience), withholding our service fee. The money will be released to the bank account indicated by the Expert. The time it takes for the money to arrive in the account depends on the Expert’s bank.

We will begin the payment process immediately after the reservation is confirmed or, at the latest, 24 hours after the end of the Experience.

Experts should give travellers a payment receipt based on the price that they have set for the experience.

Cancelling a reservation

How do I cancel my reservation?

If the traveller cancels a reservation at least 72 hours before the experience starts, he/she will receive a full refund of the Price of Experience, less the transaction management fees (5% of the total amount).

If the traveller cancels a reservation less than 72 hours before the experience starts, he/she will not be entitled to any refund. The Expert will receive 100% of the price of experience.

Help

How do I edit my information about an experience?

Send an email to support@italiadelight.it specifying the information that you want to edit.

Italia Delight will notify the Expert that the information has been updated.

What should I do if I have a problem during an experience?

If the traveller does not cancel and does not show up for the experience, he/she will not receive any refund and the price paid by the traveller will be transferred to the Expert’s account.

If the Expert does not cancel and does not show up for the experience, the traveller will receive a refund.

We work every day to prevent travellers and Experts from having negative experiences. However, considering that problems and bad experiences are a possibility, we provide a customer service team to help our users. You can contact us at any time by sending an email to support@italiadelight.it. If you prefer, you can also contact us by phone at + 39 327 6307404 and via Whatsapp (Monday-Friday, 9:00 a.m. – 6:00 p.m., Italian time).

What happens if someone is injured during an experience?

Our selection does not include dangerous experiences.

That said, Experts create and host their own experiences. Experts are therefore responsible for what happens to travellers during their experiences.

We suggest that travellers should choose experiences according to their attitudes and health condition.

If you need more information, please read our Terms and Conditions.

Didn’t find your question in the faqs?

Contact us!

For general enquires, send us an email at info@italiadelight.it

Available every day, 24/7

Telephone and Whatsapp: + 39 327 6307404

Available from Monday to Saturday, 9 a.m. – 6.30 p.m. (Italian time)

 

We provide assistance for your trip to Italy in the following languages:

Italian, English, French, Spanish.